12 research outputs found
Restraints and enablers of green initiative-taking among hospitality employees:a mixed-methods approach
Get PDFGreen initiative-taking, an employeeâs self-starting opportunity-seeking action to improve environmental performance is a desirable outcome of organizationsâ green policies. Given prior inattention to this area of study, it is unclear what fosters green initiative-taking, and why. This study attempts to answer these questions using a mixed-methods approach. First, an exploratory qualitative study was conducted. Green human resource management, eco-silence, supervisor bottom-line mentality, and co-worker voice emerged as the major themes of employeesâ experiences when seeking to engage in green initiative-taking. Second, building on social information processing and social learning theories, a quantitative study proposes a conceptual model of the inter-relationships between the themes that emerged from the first study. Results from a multinational multisource time-lagged quantitative study support most of the hypotheses and shed light on avenues for future research. It suggests that supervisor bottom-line mentality inhibiting green initiative-taking might be standard procedure bottom-line mentality rather than profit bottom-line mentality. Post-hoc, to enhance the studyâs applicability, a fuzzy-set analysis was conducted to offer managers the configurations that best yield green initiative-taking among hospitality employees
Intellectual progression of green service research:a bibliometric examination and avenues for future research
Get PDFThis article reviews the extant literature on green services based on data obtained from the Web of Science core collection database. The objective of the review is the identification of emerging and predominant themes, authors, and organizations within this domain of research. A bibliometric approach is taken in the analyses of the co-authorship, co-citations, keyword co-occurrence, and bibliographic coupling to assess the evolution of this research domain, based on a total of 212 publications. The results and visual representations of networks indicate that in the last decade, the major themes in green service research are âsustainabilityâ, âimpactâ and âperformanceâ. Further, most of the studies have been published in the hospitality, supply chain and marketing fields. These and many more valuable insights discovered in this review present scholars and practitioners, among other things, a clearer understanding of the state-of- the art in green service research which could facilitate future studies and practices toward emerging issues in the field, such as big data and healthcare
Intellectual progression of green service research: a bibliometric examination and avenues for future research
Get PDF© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis GroupThis article reviews the extant literature on green services based on data obtained from the Web of Science core collection database. The objective of the review is the identification of emerging and predominant themes, authors, and organizations within this domain of research. A bibliometric approach is taken in the analyses of the co-authorship, co-citations, keyword co-occurrence, and bibliographic coupling to assess the evolution of this research domain, based on a total of 212 publications. The results and visual representations of networks indicate that in the last decade, the major themes in green service research are âsustainabilityâ, âimpactâ and âperformanceâ. Further, most of the studies have been published in the hospitality, supply chain and marketing fields. These and many more valuable insights discovered in this review present scholars and practitioners, among other things, a clearer understanding of the state-of- the art in green service research which could facilitate future studies and practices toward emerging issues in the field, such as big data and healthcare.Unfunde
Intellectual progression of green service research:a bibliometric examination and avenues for future research
Get PDFThis article reviews the extant literature on green services based on data obtained from the Web of Science core collection database. The objective of the review is the identification of emerging and predominant themes, authors, and organizations within this domain of research. A bibliometric approach is taken in the analyses of the co-authorship, co-citations, keyword co-occurrence, and bibliographic coupling to assess the evolution of this research domain, based on a total of 212 publications. The results and visual representations of networks indicate that in the last decade, the major themes in green service research are âsustainabilityâ, âimpactâ and âperformanceâ. Further, most of the studies have been published in the hospitality, supply chain and marketing fields. These and many more valuable insights discovered in this review present scholars and practitioners, among other things, a clearer understanding of the state-of- the art in green service research which could facilitate future studies and practices toward emerging issues in the field, such as big data and healthcare
Realizing Green Airport Performance through Green Management Intransigence, Airport Reputation, Biospheric Value, and Eco-Design
Get PDFFrom MDPI via Jisc Publications RouterHistory: received 2022-11-16, rev-recd 2023-01-17, accepted 2023-01-20, epub 2023-01-30, collection 2023-02Peer reviewed: TrueArticle version: VoRPublication status: PublishedFunder: Scientific Research Funding Committee of the Eastern Mediterranean University; Grant(s): BAPC-0B-21-01Studies on the effect of biospheric value, eco-design, and green management intransigence on perceived green performance in the tourism and hospitality industry are gradually emerging. However, more evidence is needed from the aviation industry or airport context, especially in Africa. This cross-sectional study aims to probe and demonstrate the effect of biospheric value on green management intransigence and perceived green performance, the mediating role of management intransigence and biospheric value, and the influence on pro-environmental behavior among airport management and employees. The extended theory of planned behavior (TPBe) and triple bottom line theory (TBL)/sustainable economic development theory (SED) (TBL/SED) set the foundation for this research study. With the case study approach, data were collected through online questionnaires from employees and management staff of two international airports in Lagos and Abuja, Nigeria. This scientific study contributes to the literature on green energy by shedding light on the importance of integrating green practices into airport operations with environmentally friendly programs. Its focus on green management intransigence and its implications on employeesâ behavior has received little or no attention. The data were analyzed using PLS-SEM and Importanceâperformance matrix analysis (IPMA). The IPMA is innovative as it helps to extend the results of PLS-SEM by also taking the importance and performance of each construct into account graphically as it relates to green airport management. IPMA posits that management tends to take actions to improve conditions that enhance factors of most significant concern to stakeholders. Our results reveal the effect of biospheric value and the behaviors of management and nonmanagement staff of the selected airports on the green performance with apparent differences in the group-specific performance. In practice, this implies an urgent need for airport management to review their approach and strategy to sustainable practices, airportsâ resilience, and adaptation to climate change for sustainable tourism development. This study advances scientific and practical knowledge of eco-design of airport buildings (EAB), biospheric-value (BV), and green management intransigence (GMI). The findings can assist decision makers and practitioners in embracing green technologies and practices in airport management and operations
Cultural values and voice as determinants of customers' marketing research cooperation : a fuzzy set perspective
Get PDFDATA AVAILABILITY STATEMENT :
The data that support the findings of this study are available from the corresponding author upon reasonable request.Firms and their managers have long been concerned with encouraging customers to take on an active role in their marketing research activities. The critical question for these firms is how to foster collaboration with customers in marketing research to enhance the firm's marketing effectiveness and simultaneously benefit the customers. This study focuses on the role that individuals' cultural values and customer voice potentially play in shaping how customers perceive marketing research cooperation with the firm. We analyzed data from a sample of 270 customers of apparel store brands in an African country. Utilizing fuzzy-set qualitative comparative analysis, our research reveals that the combinations of antecedent conditions that enhance marketing research cooperation significantly differ from those that impede it. Theoretically and managerially, our study expands the understanding of how marketing research cooperation is contingent upon the combination of customers' cultural values and their voice.http://wileyonlinelibrary.com/journal/ijcshj2024Gordon Institute of Business Science (GIBS)Non
Therapeutic servicescapes, COVID stress, and customer revisit intention in the hospitality industry post-lockdown
No full textAs the post-pandemic era gradually dawns upon us, the hospitality industry seems to be slow in recovery, partly due to the continuous stress over being infected in public and hospitality places. Scholars have recommended that hospitality establishments seriously consider the potential benefits of artificial intelligence, social distancing, and cleanliness to fast-track the industryâs recovery post-lockdown. This study contributes to that stream of research by proposing and testing a model that demonstrates that through alleviating COVID stress, therapeutic servicescapes at hospitality establishments could promote customersâ revisit intention post-lockdown. We argue that therapeutic servicescapes have potential marketing and strategic benefits that could fast-track the hospitality industryâs recovery while promoting customersâ well-being. This is because servicescapes at hospitality establishments can be designed in such a way that it delivers transformative health-related benefits. Findings from the analysis of data collected from 213 relaxation bar customers support the studyâs hypotheses; that reflective second-order therapeutic servicescape is positively related to customersâ revisit intention to relaxation bars through its negative effect on COVID stress. This study theoretically contributes to the literature by empirically demonstrating that a blend of social and physical settings to form therapeutic servicescapes with restorative potentials do occur in commercial hospitality settings. Practically, the findings of the study suggest that managers should seek to blend the restorative potential of the natural environment with relational resources to enhance the therapeutic potential of their place of business. As customers emerge from social isolation experienced during the lockdown, relational resources in hospitality establishments could go a long way. This would not only deliver health-related benefits to customers, but it would also provide marketing and strategic benefits to hospitality establishments
Therapeutic servicescapes, COVID stress, and customer revisit intention in the hospitality industry post-lockdown
No full textAs the post-pandemic era gradually dawns upon us, the hospitality industry seems to be slow in recovery, partly due to the continuous stress over being infected in public and hospitality places. Scholars have recommended that hospitality establishments seriously consider the potential benefits of artificial intelligence, social distancing, and cleanliness to fast-track the industryâs recovery post-lockdown. This study contributes to that stream of research by proposing and testing a model that demonstrates that through alleviating COVID stress, therapeutic servicescapes at hospitality establishments could promote customersâ revisit intention post-lockdown. We argue that therapeutic servicescapes have potential marketing and strategic benefits that could fast-track the hospitality industryâs recovery while promoting customersâ well-being. This is because servicescapes at hospitality establishments can be designed in such a way that it delivers transformative health-related benefits. Findings from the analysis of data collected from 213 relaxation bar customers support the studyâs hypotheses; that reflective second-order therapeutic servicescape is positively related to customersâ revisit intention to relaxation bars through its negative effect on COVID stress. This study theoretically contributes to the literature by empirically demonstrating that a blend of social and physical settings to form therapeutic servicescapes with restorative potentials do occur in commercial hospitality settings. Practically, the findings of the study suggest that managers should seek to blend the restorative potential of the natural environment with relational resources to enhance the therapeutic potential of their place of business. As customers emerge from social isolation experienced during the lockdown, relational resources in hospitality establishments could go a long way. This would not only deliver health-related benefits to customers, but it would also provide marketing and strategic benefits to hospitality establishments
Realizing Green Airport Performance through Green Management Intransigence, Airport Reputation, Biospheric Value, and Eco-Design
No full textFrom Crossref journal articles via Jisc Publications RouterHistory: epub 2023-01-30, issued 2023-01-30Article version: VoRPublication status: PublishedFunder: Scientific Research Funding Committee of the Eastern Mediterranean University; FundRef: 10.13039/100019755; Grant(s): BAPC-0B-21-01Studies on the effect of biospheric value, eco-design, and green management intransigence on perceived green performance in the tourism and hospitality industry are gradually emerging. However, more evidence is needed from the aviation industry or airport context, especially in Africa. This cross-sectional study aims to probe and demonstrate the effect of biospheric value on green management intransigence and perceived green performance, the mediating role of management intransigence and biospheric value, and the influence on pro-environmental behavior among airport management and employees. The extended theory of planned behavior (TPBe) and triple bottom line theory (TBL)/sustainable economic development theory (SED) (TBL/SED) set the foundation for this research study. With the case study approach, data were collected through online questionnaires from employees and management staff of two international airports in Lagos and Abuja, Nigeria. This scientific study contributes to the literature on green energy by shedding light on the importance of integrating green practices into airport operations with environmentally friendly programs. Its focus on green management intransigence and its implications on employeesâ behavior has received little or no attention. The data were analyzed using PLS-SEM and Importanceâperformance matrix analysis (IPMA). The IPMA is innovative as it helps to extend the results of PLS-SEM by also taking the importance and performance of each construct into account graphically as it relates to green airport management. IPMA posits that management tends to take actions to improve conditions that enhance factors of most significant concern to stakeholders. Our results reveal the effect of biospheric value and the behaviors of management and nonmanagement staff of the selected airports on the green performance with apparent differences in the group-specific performance. In practice, this implies an urgent need for airport management to review their approach and strategy to sustainable practices, airportsâ resilience, and adaptation to climate change for sustainable tourism development. This study advances scientific and practical knowledge of eco-design of airport buildings (EAB), biospheric-value (BV), and green management intransigence (GMI). The findings can assist decision makers and practitioners in embracing green technologies and practices in airport management and operations
Cultural values and voice as determinants of customers' marketing research cooperation: A fuzzy set perspective
Get PDFFirms and their managers have long been concerned with encouraging customers to take on an active role in their marketing research activities. The critical question for these firms is how to foster collaboration with customers in marketing research to enhance the firm's marketing effectiveness and simultaneously benefit the customers. This study focuses on the role that individuals' cultural values and customer voice potentially play in shaping how customers perceive marketing research cooperation with the firm. We analyzed data from a sample of 270 customers of apparel store brands in an African country. Utilizing fuzzyâset qualitative comparative analysis, our research reveals that the combinations of antecedent conditions that enhance marketing research cooperation significantly differ from those that impede it. Theoretically and managerially, our study expands the understanding of how marketing research cooperation is contingent upon the combination of customers' cultural values and their voice
